The typical components that make up a business capability model are shown in the diagram below.
Business capability components
I have developed a range of detailed functional, process and application models over the years in a variety of formats and can assist with creating new or amended models to better suite your purposes. These models have been developed from my first hand experience in these industries and are useful to assist with the following activities:
- Identify opportunities to rationalise functions and processes
- identify opportunities to automate processes
- Identify logical groups of functions and interactions with other groups
- Identify functional requirements and tendering for systems
- Scoping and impact assessment of business and IT changes.
Examples of some of these models are included below:
In addition to industry specific models I have developed and/or used a number of domain specific models that are portable across industry. Some examples of these models include:
- Customer Servicing
- Leads Management
Different industries and companies within industries have often evolved driven by different sets of priorities and these domain specific models can be useful in jump-starting the development of a new capability in order to ‘catching up’ with what competitors may be doing.
Companies like Apple, for example, created this new mobile experience that was suddenly embraced by consumers and which forced traditional mobile providers like Motorola and Nokia to have to adopt a similar mobile platform just to stay in business.
OSSH 